Activation lock

Question

Level 1

4 points

Activation lock

Hy guys I have accidentally erased my iPhone on find my iPhone app then when I enter the Apple ID to restart the phone, it is saying my Apple ID has been locked for security reasons and my iPhone is saying iPhone locked to owner, I tried to reset the password but its not working soo I contacted Apple support for the removal of activation lock, and provided them with my proof of purchase, I bought my iPhone this year January and then Apple team sent me an email saying we’re unable to process your request without a reason why then when I contacted them they saying I must try again to do the request

iPhone 13 Mini

Posted on May 11, 2022 8:40 AM

Reply

Answer 1

Best reply

shoeluvr13

Level 6

17,131 points

May 11, 2022 10:04 AM in response to rotakala

We’re you the original purchaser of the iPhone?

Is it asking you to sign into your Apple ID or someone else’s Apple ID?

Did you submit an purchase original receipt that shows date of purchase, seller, IMEI/serial number, and payment method?

Reply

Answer 2

shoeluvr13

Level 6

17,131 points

May 11, 2022 11:21 AM in response to rotakala

Thanks. Is the Apple ID used in any other device where you can turn on two factor authentication instead? Two-factor authentication for Apple ID - Apple Support

If not I would submit your proof of purchase again making sure the date, seller info, payment method and IMEI/serial number are very clear.

Reply

Answer 3

rotakala Author

Level 1

4 points

May 11, 2022 10:43 AM in response to shoeluvr13

when I try to reset the password, when I arrive to a steps of security question or send an email to me so that I can continue to reset the password. The email doesn’t reflect on my phone and another the answers on the security questions are incorrect soo that’s the problem

Reply

Answer 4

rotakala Author

Level 1

4 points

May 11, 2022 11:30 AM in response to shoeluvr13

Nope I didn’t use it to any device

i submitted again and is clear.

I think this time they will be able to help me coz the proof of purchase is clear and does have any information that shows that the phone belongs to me. And another thing is a contract soo in the proof of purchase just shows only the balance I paid for a contract to be confirmed

Reply

Answer 5

shoeluvr13

Level 6

17,131 points

May 11, 2022 10:39 AM in response to rotakala

Hmmm, thanks. What happens if you try to reset your Apple ID password again right now? If you forgot your Apple ID password - Apple Support

Reply

Answer 6

rotakala Author

Level 1

4 points

May 11, 2022 10:12 AM in response to shoeluvr13

Yes I’m an original purchaser

They didn’t ask me to do that

I did submit everything to them

Reply

Answer 7

shoeluvr13

Level 6

17,131 points

May 11, 2022 10:29 AM in response to rotakala

What I mean with my second question is on your iPhone when it says Activation Lock and tells you to sign in is it hinting at your Apple ID email or a different one that is not yours?

Reply