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User profile for user: burgosc
burgosc Author
User level: Level 1
7 points

Newish iMac keeps shutting down randomly

I have a iMac desktop purchased in 2021 which keeps shutting off randomly. Just immediatly goes black. Very frustrating! Every time it happens I have to disconnect the power plug and then hit restart. Sometimes the internal fan goes on before the screen comes back on. Took to the store and it never happened there (of course it never would!) so Apple Genius Bar was not able to troubleshoot. Does anyone have any suggestions? It seems to be an electrical or mechanical error, like a false contact or something. Any feedback would be useful. Thanks.

iMac Line (2012 and Later)

Posted on May 12, 2022 6:41 PM

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User profile for user: Jack-19
Jack-19
User level: Level 8
46,008 points

Posted on May 12, 2022 7:06 PM

Welcome to Apple Support Community.


This sounds like some hardware or physical issue. If you can't reproduce the issue at the Apple Store, it is possible the outlet you're using to connect the iMac to power is damaged? Could the surge protector, if applicable, also be at fault? I'd try connecting it to another outlet in your house or office.


If you need more help, or the issue persists, contact Apple: Get Support.


Jack

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User profile for user: Jack-19
Jack-19
User level: Level 8
46,008 points

May 12, 2022 7:06 PM in response to burgosc

Welcome to Apple Support Community.


This sounds like some hardware or physical issue. If you can't reproduce the issue at the Apple Store, it is possible the outlet you're using to connect the iMac to power is damaged? Could the surge protector, if applicable, also be at fault? I'd try connecting it to another outlet in your house or office.


If you need more help, or the issue persists, contact Apple: Get Support.


Jack

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User profile for user: Jack-19
Jack-19
User level: Level 8
46,008 points

May 14, 2022 1:10 PM in response to Steve5623

Steve5623 wrote:

Jack-19. I am new to discussions so please accept my apology if I am violating protocols. I have questions from your posting on Feb5, 2022 "How to setup and use an external SSD as your startup disk on a desktop Mac". I am stuck on the Format section. How should I proceed in discussing this with you? Thanks for your guidance.

Hi Steve,


It would be best to start a new thread in Apple Support Community. To do this, make sure you are signed in to communities (look in the top left corner), then select Post in the top right corner of the site.


Thanks!


Jack

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Newish iMac keeps shutting down randomly

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