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factory seting

i buy a new iphone 13 pro and the shop turn it on and now i can't sync my new phone with the old one

iPhone 13 Pro, iOS 15

Posted on May 12, 2022 11:53 PM

Top-ranking reply

Level 10

91,311 points

Posted on May 13, 2022 1:22 AM

In order to transfer data from old to new phones the new phone must show the Hello screen, ie not set up.

If it has been set up already you must reset it to factory and start again.

then

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