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This morning (8 hours ago) I took out a family subscription to Apple One, which includes a subscription to Apple TV+. However, when I, or my daughter try to watch anything on Apple TV own any of our Apple devices, we are prompted to pay for the content. How do we get Apple TV to recognise our subscription?
You can't buy any of the content on AppleTV+, Apple's original content service. So, it sounds as if your daughter may trying to watch content that is not included in AppleTV+.
What specific items is she trying to watch?
You can't buy any of the content on AppleTV+, Apple's original content service. So, it sounds as if your daughter may trying to watch content that is not included in AppleTV+.
What specific items is she trying to watch?
Have you signed into your account in the Apple TV app? For example, Apple provides the support document Use your Apple ID to sign in to the Apple TV app on Mac to show how it is done on the TV app on a Mac.
If you haven't signed in then the service does not recognise your paid subscription.
Apple One starts with a one month free trial for the services that you haven’t had a trial for yet. That means that it won’t include Apple TV+ for the first month, if you had enjoyed a trial for that before. In that case, you would need one month overlap (after which the surplus subscription will expire automatically) — or wait it out.
* The Apple One free trial includes only services that you are not currently using through a free trial or a subscription. Plan automatically renews after trial until cancelled. Restrictions and other terms apply.
Watching Apple TV
