I need to reset an iphone. My mother forgot her passcode and I do not have it.

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I need to reset an iphone. My mother forgot her passcode and I do not have it.

I gave my mother my old iphone 10. She has forgotten the passcode and we can not get into the phone. Please help me reset the phone so she can use it.

Posted on May 13, 2022 11:10 AM

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Answer 1

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FoxFifth

Level 10

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May 13, 2022 11:33 AM in response to Breiniche

If your iPhone has iOS 15.2 or later installed, see: How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support

If that option is not available, you will need to use a computer. See: If you forgot your iPhone passcode - Apple Support

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Answer 2

Breiniche Author

Level 1

4 points

May 13, 2022 1:54 PM in response to FoxFifth

I used the article recommended. I was able to use my computer and everything worked fine until I asked it to restore the phone. It asked for my parents Apple ID, which I entered and then nothing happened. It asked for a passcode again and this is why I couldn’t get in , in the first place.

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I need to reset an iphone. My mother forgot her passcode and I do not have it.

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