You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

sid287 Author

Level 1

4 points

black screen

iPhone 13 (1-day old) has a. black screen. Can hear messages and calls come through but can't see anything. Hard shut-off/restart doesn't work either.

iPhone 13, iOS 15

Posted on May 14, 2022 8:33 PM

Top-ranking reply

Katana-San

Level 9

69,097 points

Posted on May 14, 2022 8:43 PM

Hello ~ Give this excellent prior post by *Axel Foley *

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

~Katana-San~

View in context

black screen

Similar questions