Another Apple ID on my old phone

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Level 1

5 points

Another Apple ID on my old phone

Hi, I have an old iPhone 8 plus which I haven't used for 6 months. i erased all my data, and kept in in storage. Now as I was going to give it to my son, there is another Apple ID which I am not familiar with. I am from the Philippines, and now the setting in the iPhone says it is from Germany. There is another Apple ID on this phone, and I have really no idea how it got there. I have had this iPhone 8 plus since 2018, and I bought it brand new, but I have been using an iPhone 12 Pro Max since last year. I have occasionally used this as my second phone, but I have since used an Android device as a second phone. Can someone help me here. Thank you

Posted on May 15, 2022 2:59 AM

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Answer 1

Natz Atienza Author

Level 1

5 points

May 15, 2022 6:21 AM in response to Raicya

Thank you. this is silly of me, but I actually used my younger son's email/Apple ID. SO now, I have unlocked the iPhone already.

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Answer 2

Raicya

Level 10

210,111 points

May 15, 2022 5:08 AM in response to Natz Atienza

there is another Apple ID which I am not familiar with.

There is another Apple ID on this phone, and I have really no idea how it got there. I have had this iPhone 8 plus since 2018, and I bought it brand new,

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

To unlock the Phone, you need the Apple ID and password that were used during set up.

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)

You can contact Apple support for help -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

The device's serial number or IMEI must be on the document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

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Another Apple ID on my old phone

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