Universal Control stopped working

I started using universal control when it was still in the beta. Everything was working fine. One day it just stopped working. I've tried everything...

I use a 2018 iPad Pro and a 2020 MacBook Pro. Everything is updated and working correctly.


Any ideas?

iPad Pro, iPadOS 15

Posted on May 15, 2022 5:10 AM

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Question marked as Top-ranking reply

Posted on May 30, 2022 11:25 PM

I did the point releases (MacOS 12.4 & iPadOS 15.5) and Universal Control works more smoothly for me. Didn't stop working or anything.


If (on the Mac, in Preferences -> Displays -> Add Display (dropdown) you do NOT see


Link keyboard & mouse

[name of your iPad goes here]


... then your systems aren't close enough, aren't both running Bluetooth, don't have WiFi turned on, aren't both logged into the same iCloud Apple ID (not a "managed ID"), or otherwise do not meet the complete set of requirements for Universal Control. I.e., the System/Preference settings must all be correct, etc. as described in the iPadOS 15.5 User Manual


Use a keyboard and mouse or trackpad across your Mac and iPad with Universal Control - Apple Support


Or, as we've also found: any firewall that's turned on must allow incoming connections for at least "Universal Control.app" and rapportd (the firewall itself can even be in "stealth mode" as long as it allows those incoming connections.


Since (with MacOS 12.4 & iPadOS 15.5) Universal Control is no longer Beta, you should be able to get support from Apple Support now. [You can start by going to the top right-hand corner of this web page and clicking on "Get Support"!]


30 replies

Nov 13, 2022 6:06 AM in response to paulmeyers42

Unfortunately the screen mirroring trick stopped working.


However, I've had a really good string of luck with Universal Control working, I definitely think it has to do with other accounts not being logged in. My family hasn't used the desktop Mac mini for quite some time, so there haven't been any other users on the system. Universal Control has worked perfectly.


I think - for me at least - it stops working when other users are logged in.

May 30, 2022 7:53 PM in response to bob32

I've had the same problem as OP, and the update seems to have been the cause of universal control breaking for me. I used to be able to simply add my screen in Display Preferences and it would always work.


My only options at the moment are either extending or mirroring my screen, rather than simply having my mouse move across on the iPad home screen. The Universal Control options suggest that you can simply move your cursor to the edge of the screen for Universal Control to work, however that doesn't work for me.


I'm using MacBook Pro with a 27" display.

Jun 16, 2022 8:56 AM in response to Sugarnutts3000

I have exactly the same problem. When UC first came out I could get it to work on my main Mac user account, but not in a second Mac user account (with same iCloud account). I spoke to Apple and we agreed it was probably because it was still in Beta. Recently, after the Mac 12.4 and the iPad 15.5 updates (now out of Beta), it started to work in both accounts. Now, in the past few days it will not work at all in either accounts. I am finding this very frustrating, it seems to be very flakey software. It could be a very useful tool for me if it consistently worked. I am also looking for ideas for a fix.

Jul 23, 2022 1:13 PM in response to r.gaufman

After spending 10+ hours on the phone with Apple, they told me to re-install the OS. I reinstalled it on 12.4 which worked! - However, after updating to 12.5 it stopped working again. Apple told me to re-install the OS again (I just installed it a week ago!), this helped briefly but a few hours later it stopped working again. I spent a few more hours with Apple, they said a few people are having this issue and they will call me back tomorrow.

Aug 30, 2022 6:22 PM in response to bob32

Sure enough, it stopped working today. The Menu Bar Displays menu doesn't show the iPad anymore - it used to, and I could link to it. Today, nope.


What's weird is that Handoff still works b/n the Mac Mini and the iPad (e.g. I can bring up the Safari window on my iPad that I'm viewing on my Mac). iCloud Copy and Paste still works between the two computers. And Sidecar still between the iPad and Mac.


But not Universal Control.


This is very frustrating!


Nov 6, 2022 10:30 PM in response to Sugarnutts3000

Same for me. Universal control is awesome when it works, but it randomly works for a number of seconds, then stops. I've done all the suggested changes about Firewall, Bluetooth, hand-off, etc., but it is continually randomly failing. Both my Macs are M1 (M1 mini, and M1-Studio) on the latest version of Ventura. It's an awesome feature, but frustrating when it can only be used for a few seconds at a time

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Universal Control stopped working

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