A problem was detected with the TrueDepth Camera. Face ID has been disabled

face ID

iPhone 11, iOS 15

Posted on May 15, 2022 6:09 AM

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Question marked as Top-ranking reply

Posted on May 15, 2022 6:22 AM

Your Face ID true depth camera has failed.

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

If you get that message and can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad. Apple Support


1 reply
Question marked as Top-ranking reply

May 15, 2022 6:22 AM in response to njoud19

Your Face ID true depth camera has failed.

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

If you get that message and can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad. Apple Support


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A problem was detected with the TrueDepth Camera. Face ID has been disabled

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