Error 5
When I downloaded Icloud on my laptop - it could not create a folder for my photos and gave an Error 5. How do I fix this?
Windows, Windows 10
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User profile for user:
hc1111
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Community Specialist
Hey there autorav10,
If you have any security software installed on your PC, this could be interfering with iCloud for Windows. Use the steps below to try resolving issues with iCloud:
"Before you change your security software's setup:
- Make sure that the date, time, and time zone are set correctly on your computer. Learn how to update these settings on a Mac or on a PC.
- Log in to an administrative user account, not a guest account. Learn how to do this on a PC.
- Update to the latest version of iCloud for Windows or update to the latest version of iTunes.
- Make sure that you have the latest software on your Mac or on your PC.
- Make sure that you set up Windows Hello. Learn how to set it up.
- Make sure that you only have one type of security software installed. If you have more than one type of security software installed, you might experience performance issues."
We also recommend continuing with the additional steps to help in this link:
Take care!