You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

mblp Author

Level 1

8 points

TelephonyUtilities

"An invalid record was encountered." is the response to an attempted delete of TelephonyUtilities (application password for an unrecognized application) in the keychainl What is Telephony Utilities

Posted on May 16, 2022 4:39 PM

Top-ranking reply

PRP_53

Level 10

91,777 points

Posted on May 29, 2022 7:37 AM

Yes best left alone.

By the by - Current version of Big Sur as of May 16, 2022 is now 11.6.6

Definitely worth considering updating, if for no other reason but for possible Big and Security Fixes.

A Time Machine Backup before updating is strongly suggested

View in context

Similar questions

I am having password problems but before I call I would like to ask. I am able to sign into apple iCloud as well as the App Store. So signing in isn’t a problem. I’ve probably changed my password 10 times since I’ve had this phone. This is a continuous problem, I’m going to ask the community before I call. When I go to subscriptions on my phone it prompts me to type in my password. I type it in and it’s always “invalid” sometimes it asks, and sometimes it doesn’t. When it tells me it’s invalid it doesn’t ask if I’d like to change my password or type in my passcode it immediately goes to a screen that says connection error retry. I’m aware that a lot of times when you change your password it can a lot of times erase the recent activity etc ( was told this by Hulu app actually and if I have password problems with them they want me to call them before changing it ) Does anyone know how my password can somehow work just fine ( signing on here as well as ICloud ) but magically be invalid literally 1 minute - 5 mins after I change it ? Do you think this is security related problem where I’m forced now for my own sanity to find a solution, or can it be something else. I know I’ve had problems signing into the App Store before because my payment method wasn’t up to date. Thanks so much and instead of trying to message Apple I’m going to call if that’s recommended. At the moment I don’t have apple plus care which *****, but if I have to pay to figure out what’s going on that’s perfectly fine. Thank you for reading and if you happen to have a phone number for apple - the extension/number that’s appropriate to call I’d appreciate it. It’s kind of amusing in a way because last time this happened it just magically fixed during my chat with apple. This time I don’t care if that happens I want to find out the reason and if it continues I won’t stop until I do. This has been going on too long. Also which is not related- my screen for some reason all of a sudden becomes really bright. Then dim..:.then bright. Really weird and muffling in the background of calls. It doesn’t bother me as far as the outcome, but I want to find the reason why. Then go from there. I should have dealt with this of many situations phone and ( other ) related a lot sooner, but better late then never. Phone info- IPhone 11. Up to date on software updates. Thank you so much for reading and take care. Edit: Was just unable to sign into iCloud dot com using password. I changed it again, hit subscriptions, my payment method showed nothing and then now after I changed my password as typing it into iCloud dot com, hitting subscriptions and they came up without prompting me to type in my password. A little bit confusing but I’ll get to the bottom of this ONE way or another.
376 1

7 replies

There are no replies.

TelephonyUtilities