Camera app crash while taking photos (Iphone 13 ,15.4.1)

Question

Level 1

9 points

Camera app crash while taking photos (Iphone 13 ,15.4.1)

Sometime when i try to take photo , camera app goes black after i press capture button, like full black screen( not showing any buttons on camera app) and then crash , sometimes it doesn't crash but restart the camera app.

Then i have to restart the phone to use the camera again,

this happens ones or twice in a week.

To test after the camera app crash i used facebook massager app to see if i can use camera app there, same thing, it didn't work on that app too.

Is it something related to camera hardware? or just software. And how can i fix this permanently other then restarting the phone every time

iPhone 13, iOS 15

Posted on May 17, 2022 2:50 AM

Reply

Answer 1

Best reply

ProustGiulio

Level 10

207,965 points

May 17, 2022 3:01 AM in response to saurav150

Two basic troubleshooting steps to perform:

A "forced" restart of your iPhone, as per these instructions:--> Force restart iPhone – Apple Support

If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup

If the issue still persists, contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

Reply

Camera app crash while taking photos (Iphone 13 ,15.4.1)

Similar questions