My 7 month old 17" MBP's cursor/touch-pad has been very sensitive and annoying. It'll highlight stuff while I'm touching it & sometimes "stick" to scroll bars and I'll have to click to free it or restart the MBP every time for the issue to go away for few minutes.
How can I fix the issue or should I take it back to Apple for repair?.
Thank you,
MBP 17" OS 10.6.4
Processor 2.8GHz Core 2 Duo
Memory 4GB 1067 MHz DDR3
Mac OS X (10.4.11),
PowerPC Mac G4/CPU Speed 800 MHz/256 KB/Memory 1GB
huh, I just had the same problem and the SMC reset worked for me. not sure why I couldn't find this post beFORE posting one of my own.
resetting the PRAM is the only thing that I would be able to think of that would be a possible do it yourself fix . Glad that it works now at least! Mine feels shiny and new too. 🙂
Today Visual Dynamic, Indian Harbour Beach, Florida ( ASSP by Apple) agreed to give back the money for a service that they never provided.
The Technician had the nerves to asked me to install back the old track pad (since day one, He said that He sent the old track pad back to Apple).
We are the AASP and would like to add some clarification to the above issue.
The timeframe is as follows:
8/11 Customer brought in unit - could not duplicate issue.
8/13 Called custom to let them know we had tried to duplicate issue for two days, asked how they wanted to proceed. Said they would be in.
8/17 customer came in - worked with computer for an hour, found one spot on pad that would stick if it was pressed down.
8/17 ordered part
8/18 part here. Disassembled unit. Found something had been spilled in trackpad (yellow liquid). Took photo's of spill.
8/19 Repair complete, customer picked up.
When the MacBook was picked up, it was picked up by someone other than the owner. They checked the MacBook before leaving the store to make sure it was working and told us he did not want the old part - then signed the repair order.
When the customer called to say the trackpad was not sitting correctly, we offered to make that adjustment (they need adjustment sometimes) for free and would do it while he waited. Customer never came in.
The customer made no effort to contact me directly, either by phone or email. The only contact was made via the credit card company. During that call I told the customer the old trackpad was here if he wanted it. It is still here on my desk waiting for him to come in.
Also during that call, we refunded the labor portion + an additional amount due to the customers perception of the issue.
I am sorry the customer is upset - we strive for world-class customer satisfaction at all times have have been doing that for 22 years.
There needs to be responsibility on both ends to come to a satisfactory solution - and the old trackpad did not work properly due to a spill. If the old trackpad had a spill, and the one you have now does
not have a spill, then it's obvious the trackpad was replaced, so I still am uncertain of what the issue is.
