iPhone won't respond

My iPhone may have a virus? I saw a black square on the dashboard and when I went to brush it aside, my phone stopped responding. I


iPhone 12 Pro Max

Posted on May 18, 2022 7:48 PM

Reply
Question marked as Top-ranking reply

Posted on May 18, 2022 7:57 PM

offworkmama Said:

"iPhone won't respond: My iPhone may have a virus? I saw a black square on the dashboard and when I went to brush it aside, my phone stopped responding. I"

-------


Troubleshooting a Frozen iPhone:

Why the issue? There is no virus on it. System services are likely hung. So, what to try...


Start with a Restart:

Refer to this link: Force Restart iPhone - Apple Support


No Success?

Refer the the following for troubleshooting techniques.





1 reply
Question marked as Top-ranking reply

May 18, 2022 7:57 PM in response to offworkmama

offworkmama Said:

"iPhone won't respond: My iPhone may have a virus? I saw a black square on the dashboard and when I went to brush it aside, my phone stopped responding. I"

-------


Troubleshooting a Frozen iPhone:

Why the issue? There is no virus on it. System services are likely hung. So, what to try...


Start with a Restart:

Refer to this link: Force Restart iPhone - Apple Support


No Success?

Refer the the following for troubleshooting techniques.





This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone won't respond

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.