stuck on apple screen

How do I get mac os monterey on my apple mac. It is currently stuck on a screen with an apple. lol


MacBook Pro

Posted on May 19, 2022 10:45 PM

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Question marked as Top-ranking reply

Posted on May 20, 2022 2:49 AM

This is a common problem that occurs with 2017 or lower MacBooks (Especially MacBook Air) when upgrading from Mac OS X Catalina to macOS Big Sur (macOS 11) or macOS Monterey (macOS 12). The hardware (especially RAM) might be messed up. I recommend this link:

If your Mac starts up to an Apple logo or progress bar - Apple Support

If the solutions do not work, you might have to bring your MacBook Pro to an Apple Store and let one of the Geniuses figure it out. Usually you will have to reset your MacBook if no applicable solutions work, but that is pretty rare.


Best regards,


William

4 replies
Question marked as Top-ranking reply

May 20, 2022 2:49 AM in response to makkymakpawg

This is a common problem that occurs with 2017 or lower MacBooks (Especially MacBook Air) when upgrading from Mac OS X Catalina to macOS Big Sur (macOS 11) or macOS Monterey (macOS 12). The hardware (especially RAM) might be messed up. I recommend this link:

If your Mac starts up to an Apple logo or progress bar - Apple Support

If the solutions do not work, you might have to bring your MacBook Pro to an Apple Store and let one of the Geniuses figure it out. Usually you will have to reset your MacBook if no applicable solutions work, but that is pretty rare.


Best regards,


William

May 20, 2022 2:23 AM in response to makkymakpawg

Point # 1 - Does the >>  Computer Qualify for the Monterey upgrade 


Writing an effective Apple Support Communities question


Is this a New Issue ? If Yes, what exactly changed on this computer ?


Is this an Old Issue ? If Yes, what actions has the user taken to fix this issue ?


Reliable , accurate, details and context will really help to pinpoint a possible solution.

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stuck on apple screen

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