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Iphone XS unresponsive screen - unable to solve

So basically my new XS has an unresponsive screen and I have tried all things to solve it, hard reset etc but I can't get it unlocked. When I hook it up to iTunes on my mac it says unlock to use this accessory so I can't update the software.


I am at a bit of a loss of what to do next, I am not keen really on sending my phone back with all my data on it without clearing the phone.


Any help would be appreciated


James

iPhone XS, iOS 15

Posted on May 19, 2022 11:03 PM

Reply
Question marked as Top-ranking reply

Posted on May 19, 2022 11:14 PM

Hey there,


See ☞ If the screen isn't working on your iPhone or iPad - Apple Support


2 replies

Iphone XS unresponsive screen - unable to solve

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