You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Jayc20xe Author

Level 1

4 points

Iphone XS unresponsive screen - unable to solve

So basically my new XS has an unresponsive screen and I have tried all things to solve it, hard reset etc but I can't get it unlocked. When I hook it up to iTunes on my mac it says unlock to use this accessory so I can't update the software.

I am at a bit of a loss of what to do next, I am not keen really on sending my phone back with all my data on it without clearing the phone.

Any help would be appreciated

James

iPhone XS, iOS 15

Posted on May 19, 2022 11:03 PM

Top-ranking reply

Iafeef

Level 7

26,071 points

Posted on May 19, 2022 11:14 PM

Hey there,

See ☞ If the screen isn't working on your iPhone or iPad - Apple Support

View in context

Iphone XS unresponsive screen - unable to solve

Similar questions