You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple keeps losing my trade ins…

For the 2nd time, for the second iPhone trade in, I’ve received an email from apple stating my trade in was canceled and I will be charged… I’ve spent WAY TOO much time on these issues talking to customer service on the phone, via text and chat, and they still can’t figure this out. Provided BOTH times, photos of tracking numbers, the fed ex box drop off location and the fed ex tracking receipt showing THEY received them. Why does this keep happening and how do I resolve this?

iPhone 13 Pro Max, iOS 15

Posted on May 21, 2022 6:12 AM

Reply
Question marked as Top-ranking reply

Posted on May 21, 2022 6:14 AM

Never had an issue, but contact Apple Support.

Similar questions

1 reply

Apple keeps losing my trade ins…

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.