How do I unlock apple tv plus

I entered the password wrong a few times trying to log into Apple TV + on chrome, and it locked. Since changing my password multiple times, and being able to log into my apple ID literally everywhere else, Apple TV+ still tries to make me unlock my account, except it just prompts me to change my password repeatedly.


I really question why I'm still subscribed to this service, given the features, UI and general user experience of the app is so bad. Every time I try to watch something, I remember why despite some good shows/films I really don't enjoy using the app.


Any chance there's a fix for this? Note that I'm not going to buy an Apple TV to use this streaming service

Apple TV

Posted on May 21, 2022 12:05 PM

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1 reply

May 22, 2022 11:35 AM in response to DandeeLionLite

Hi DandeeLionLite,


Have you tried clearing your history or previously saved passwords for the Apple TV+ page using Chrome?

Also, does the new password work as expected with the Apple TV+ website on a different browser?


If the issues continue, check out and complete the steps here: If you can't watch or stream films and TV shows in the Apple TV app

Specifically the section "If the film or TV show won't start playing" which is also quoted below.


"After each step, try to stream or download the film or TV show again.


  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or find out how to receive a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.


* Make sure your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content."


You can also reach out to Apple Support directly if you continue to have issues on a different browser. There's also a link below to help with canceling a subscription.


Contact Apple Support


How to cancel Apple TV+


Cheers.

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How do I unlock apple tv plus

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