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How do I connect the Files app to the "helper app" on my iPad Pro?

Posted on May 21, 2022 6:01 PM

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1 reply

May 23, 2022 7:52 AM in response to STRNGR1990

Hello STRNGR1990,


Thanks for your post to Apple Support Communities. We want to make sure we properly understand the issue you have.


Are you trying to move or copy files on your iPad Pro to the Files app or another app?


From the screenshot, it appears you might be trying to also use your Google Drive. Based on the error, it could be something that needs "refreshed" with the Google Drive app. We'd recommend force closing all apps you are using for this process, restarting your iPad Pro, then launching those apps again. Make sure you do reopen the Google Drive app installed on your iPad Pro, even if you weren't actively using it before.


Quit and Reopen an app on iPad


Keep us updated with how it goes.


Take care.


How do I connect the Files app to the "helper app" on my iPad Pro?

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