I have received an email from apple saying that my Icloud susbscribtion payment failed and I need to update my payment settings. Also it shows in my setting “update payment details”, I have not changed my card and has not expired yet and I have enough money. When I go to manage payments my card is still there. I don’t know what else to do!!
OK, thanks for your feedback.
Try this -> Sign in to your Apple ID account page and edit / update your Apple ID details.
On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.
Or -> Change, add or remove Apple ID payment methods
Change, add or remove Apple ID payment methods – Apple Support (UK)
See the following Apple articles:
Manage and use your Apple ID
Manage and use your Apple ID – Apple Support (UK)
Recognize and avoid phishing messages, phony support calls, and other scams
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
If you think your Apple ID has been compromised
If you think your Apple ID has been compromised - Apple Support
Identify legitimate emails from the App Store or iTunes Store ->
Identify legitimate emails from the App Store or iTunes Store – Apple Support (UK)
Good to hear that it worked 👍
I don't think it's a bug, the change/update of the payment method process takes time to be processed, it needs to be done securely.
The distance from where you live to the Apple server & the network speed also play a role.
BTW, don't forget to do the software update.
Thanks for your feedback & you're welcome.
Try also to optimize the range of the mobile network, see this Apple article:
If you see No Service or Searching on your iPhone or iPad
If you see No Service or Searching on your iPhone or iPad - Apple Support
& charge the battery > 70%.
Thank you. It worked now. I tried removing the card but it didn’t work. Then I tried adding the card as a new card which basically took time and then I had to cancel. But when I went back it worked. Don’t know how and why, could be a bug or something.
anyways thank you
It is not phishing email. It is in my settings as well. Please see the attached picture.
Update Payment
