Mac Login Password Problem

Msawan Said:

"Mac Login Password Problem: I got a notification upon Mac login that the password will expire in 6 days so I should change. I changed and after that neither the old nor the new password worked. I had not linked it with any apple ID and also I don't have the file vault recovery key that it asks for when I follow the password reset steps and it doesn't move ahead without the recovery key. I had bought on 26 Feb 2022."

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Perhaps this is a Faulty Device?:

Being less than one year old, note that you have a one-year, out-of-the-box, limited-warranty with this. If the Recovery Key does not work, then perhaps this is a faulty device. Being faulty, it likely would be nothing on you. Ask Apple Support for a new recovery key.

Apple Contact Us Info:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• NOTE: Due to the Coronavirus Pandemic, calls are taking a bit longer to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you :)