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Duplicate Invoice

I had purchased my iPhone from Apple outlet at "2000 Willow brook Drive Houston, TX 77070 (281) 571-4400", I have misplaced invoice of the purchase. I am not able to find their Email so that I can request for a Duplicate Invoice. Can anyone suggest where t

iPhone X, iOS 15

Posted on May 23, 2022 1:46 AM

Reply
Question marked as Top-ranking reply

Posted on May 24, 2022 12:50 AM

Hi,


You can see if you can locate your invoice by viewing prior orders associated to your Apple ID via Shopping Help.

Start by clicking on the affected order, and selecting ‘View Invoice’. If you do not see your order listed, check your Apple ID email for your original invoice receipt sent after your purchase.


If you are still unable to locate it, contact Apple Support with the device serial number, order number (begins with a W), or receipt number (begins with an R). From there, you will then provide your preferred email to receive the duplicate invoice receipt that should arrive within a few business days.

5 replies
Question marked as Top-ranking reply

May 24, 2022 12:50 AM in response to arnabfrompune

Hi,


You can see if you can locate your invoice by viewing prior orders associated to your Apple ID via Shopping Help.

Start by clicking on the affected order, and selecting ‘View Invoice’. If you do not see your order listed, check your Apple ID email for your original invoice receipt sent after your purchase.


If you are still unable to locate it, contact Apple Support with the device serial number, order number (begins with a W), or receipt number (begins with an R). From there, you will then provide your preferred email to receive the duplicate invoice receipt that should arrive within a few business days.

May 23, 2022 2:01 AM in response to arnabfrompune

arnabfrompune Said:

"Duplicate Invoice: I had purchased my iPhone from Apple outlet at "2000 Willow brook Drive Houston, TX 77070 (281) 571-4400", I have misplaced invoice of the purchase. I am not able to find their Email so that I can request for a Duplicate Invoice. Can anyone suggest where t"

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Give Apple a Call:

Request that the App Rep emails you another invoice. It might be a PDF document. Or it might be just an eMail itself. Provide the Apple Rep with a case number or the Serial Number of the item pertaining to this invoice. If you don't have that info, give them the best known day, time, and location pertaining to all of this. As a last resort, stop in to the Apple Store, speaking with the Store Manager, requesting an invoice be eMailed to you.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

May 24, 2022 12:11 AM in response to arnabfrompune

arnabfrompune Said:

"Duplicate Invoice: As mentioned in your reply, can you please let me know about the " App Rep " & how to email through this ?"

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About an Apple Rep:

The Apple Rep is the person whom you would speak with or chat with at Apple. So, call Apple at (800)MY-APPLE (in the U.S.), and reset assistant for things about purchases. Ask the Apple Rep what email address it will come from, so that you can add it to your Safe List, to be secretin that you get it.

Duplicate Invoice

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