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Configurator could not perform the requested action because the iPhone is not booted

HI,


We are experiencing an issue with apple configurator whereby a number of devices are not preparing. The devices are running through the process however when the device reboots configurator throws an error


Configurator could not perform the requested action because "iPhone" is not booted.


This is happening to a variety of different devices, iPhone 8/iPhone SE (2021)/ iPad 2019/2020. The error isn't consistent as we have several hundred devices of the same type which enroll without issue. We have tried configurator on several MacOS machines however we still encounter the same error


Any advice on how to combat this issue would be much appreciated



Posted on May 23, 2022 2:21 AM

Question marked as Top-ranking reply

Posted on Jun 7, 2022 4:01 AM


Hi, did you get any further with this? I'm seeing same thing today trying to add a new iPhone 12. Goes through steps to Activate device. Then whilst phone still booting you get the same error.


Configurator could not perform the requested action because “iPhone” is not booted.

Click “Restore” to erase the device and install the latest System. All content and settings will be deleted. This cannot be undone.


Then you just go in a loop round same process.


Apple Configurator 2.15.1 iPhone iOS 15.5.




11 replies
Question marked as Top-ranking reply

Jun 7, 2022 4:01 AM in response to Community User


Hi, did you get any further with this? I'm seeing same thing today trying to add a new iPhone 12. Goes through steps to Activate device. Then whilst phone still booting you get the same error.


Configurator could not perform the requested action because “iPhone” is not booted.

Click “Restore” to erase the device and install the latest System. All content and settings will be deleted. This cannot be undone.


Then you just go in a loop round same process.


Apple Configurator 2.15.1 iPhone iOS 15.5.




Jul 6, 2022 8:44 AM in response to Community User

Unfortunately, I haven't found a solution to this yet. When I contacted apple support and finally got through to someone I couldn't get the error to show.


Im getting the error less often however when i run into it, I just keep attempting the process eventually the device will show up in ABM although its still showing as failed on configurator, Not ideal but I can do what I need to afterwards.

Jul 8, 2022 12:27 PM in response to balladmachine

Well yes it is almost always there (in ABM) but the problem, enrollments should continue finish with installing of the profile which at this point won‘t happen. Anyhow I found out that the Certificate between apple and our MDM solution (Microsoft Intune) had expired (normal interval of 1 year). I did renew it but right after that it still did not work (usually Intune means taking time and being patient…) I was frustrated and under pressure enrolling new devices so i went on with configuring automated enrollment and finally succeeded with that. I’ll try again the manual enrollment option in Apple Configurator 2, once I have time. For now I have the pile of devices to enroll gone from the table. I did not bother to contact apple support after I noticed the expired certificate (didn’t need to extend the shame there on myself)

Aug 25, 2022 1:56 AM in response to Community User

Add this script to your build phases , mostly this happens when you try to create ipa while your bundle contains one or multiple framework containing unused architectures.


APP_PATH="${TARGET_BUILD_DIR}/${WRAPPER_NAME}"

# This script loops through the frameworks embedded in the application and
# removes unused architectures.
find "$APP_PATH" -name '*.framework' -type d | while read -r FRAMEWORK
do
FRAMEWORK_EXECUTABLE_NAME=$(defaults read "$FRAMEWORK/Info.plist" CFBundleExecutable)
FRAMEWORK_EXECUTABLE_PATH="$FRAMEWORK/$FRAMEWORK_EXECUTABLE_NAME"
echo "Executable is $FRAMEWORK_EXECUTABLE_PATH"

EXTRACTED_ARCHS=()

for ARCH in $ARCHS
do
echo "Extracting $ARCH from $FRAMEWORK_EXECUTABLE_NAME"
lipo -extract "$ARCH" "$FRAMEWORK_EXECUTABLE_PATH" -o "$FRAMEWORK_EXECUTABLE_PATH-$ARCH"
EXTRACTED_ARCHS+=("$FRAMEWORK_EXECUTABLE_PATH-$ARCH")
done

echo "Merging extracted architectures: ${ARCHS}"
lipo -o "$FRAMEWORK_EXECUTABLE_PATH-merged" -create "${EXTRACTED_ARCHS[@]}"
rm "${EXTRACTED_ARCHS[@]}"

echo "Replacing original executable with thinned version"
rm "$FRAMEWORK_EXECUTABLE_PATH"
mv "$FRAMEWORK_EXECUTABLE_PATH-merged" "$FRAMEWORK_EXECUTABLE_PATH"

done

Configurator could not perform the requested action because the iPhone is not booted

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