You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone new mail sound notifications not working

My phone does not play a sound to notify of incoming Exchange emails when using the native mail app.


I am using the latest software (iOS 15.5) and have all sounds / notification permissions turned on; including the custom notifications for Exchange. My email is set to push and my phone is not set to slient!


All other notifications (incoming calls, messages, WhatsApp's, Outlook emails via the Outlook app etc) all work fine...


Any ideas?

iPhone 12, iOS 15

Posted on May 23, 2022 4:27 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 12, 2022 12:25 PM

Notification—>Mail—>Customize Notification —> / enable Aleret in account/s.


worked for me

3 replies

iPhone new mail sound notifications not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.