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I bought some AirPods through an online auction site and said the item was new but when pairing it came up with a name and someone’s email so how would I change the name and email to my info

I bought some AirPods through an online auction site and said they were new so when I paired them to my iPhone it showed someone’s name and email so how would I change their info and put mine

Posted on May 23, 2022 5:45 AM

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Question marked as Best reply

Posted on May 23, 2022 9:54 AM

Contact the store where you purchased the AirPods.

Looks like the AirPods is not really 'new'.

If possible ask your money back.


The shop / the previous owner need to:

How to reset your AirPods and AirPods Pro

How to reset your AirPods and AirPods Pro – Apple Support (UK)

 

How to clean your AirPods, AirPods Pro, AirPods Max and EarPods

How to clean your AirPods, AirPods Pro, AirPods Max and EarPods – Apple Support (UK)

 

Remove from their Apple ID -> If an item or device is connected to another Apple ID

If an item or device is connected to another Apple ID – Apple Support (UK)

 

Change the settings of your AirPods and AirPods Pro

Change the settings of your AirPods and AirPods Pro - Apple Support

 

See also -> AirPods Support

AirPods Support - Official Apple Support


1 reply
Question marked as Best reply

May 23, 2022 9:54 AM in response to Niiji

Contact the store where you purchased the AirPods.

Looks like the AirPods is not really 'new'.

If possible ask your money back.


The shop / the previous owner need to:

How to reset your AirPods and AirPods Pro

How to reset your AirPods and AirPods Pro – Apple Support (UK)

 

How to clean your AirPods, AirPods Pro, AirPods Max and EarPods

How to clean your AirPods, AirPods Pro, AirPods Max and EarPods – Apple Support (UK)

 

Remove from their Apple ID -> If an item or device is connected to another Apple ID

If an item or device is connected to another Apple ID – Apple Support (UK)

 

Change the settings of your AirPods and AirPods Pro

Change the settings of your AirPods and AirPods Pro - Apple Support

 

See also -> AirPods Support

AirPods Support - Official Apple Support


I bought some AirPods through an online auction site and said the item was new but when pairing it came up with a name and someone’s email so how would I change the name and email to my info

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