Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Charging issue with original USB-C cable

Hey all.

I have this issue with my iPhone 11 Pro.

If I use an original USB-C to Lightning cable it won't work, but if I use an old (original) USB-A to Lightning cable it works just fine (even if the cable itself is very used and should be replaced).

The USB-C cable works properly with the iPad 8th Gen. I have.

What could the problem be?

Both cable and adapter are 100% original.


EDIT: I restarted the iPhone just to try and now it works only from one side. If I turn the connector on the other side it doesn't work.

Posted on May 23, 2022 8:02 AM

Reply
Question marked as Best reply

Posted on May 24, 2022 5:05 AM

Hello,

Yeah, sometimes the cables get corroded. Just get a new one. They are available everywhere at a reasonable cost. If you get an non-Apple brand make sure that it is MFi certified:

Identify counterfeit or uncertified Lightning connector accessories

Good luck.

1 reply

Charging issue with original USB-C cable

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.