How to update my MacBook Pro?

haifromlakeland Said:

"to update: we need to update this MacBook Pro"

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So, update it, backing up first.

Determining which macOS(s) can be Upgraded:

Incompatibility may be the issue here. If so, then that is because your Mac does not have the hardware to go past macOS 10.13 High Sierra.

I. Verify Compatibility:

A. Start Here: Learn About Compatibility and how to Identify your Specific Mac Model - Apple Support

B. How to Verify:

I. Reveal your Model:

What is the Model of your Mac? To find out...

1. Go to: Apple menu
2. Click: About this Mac
3. View: Second Line-Down

then...

II. Compare the Results:

See if the Model you found is shown here:

• macOS Monterey is Compatible with these Computers - Apple Support
• macOS Big Sur 11 Hardware Requirements - Apple Support
• macOS Catalina 10.15 - Hardware Requirements - Apple Support
• macOS Mojave 10.14 - Hardware Requirements - Apple Support
• macOS High Sierra 10.13 - Hardware Requirements - Apple Support
• macOS Sierra 10.12 - Hardware Requirements - Apple Support
• OS X El Capitan 10.11 - Hardware Requirements - Apple Support
• OS X Yosemite 10.10 - Hardware Requirements - Apple Support

III. If Compatible:

• Back Up your Mac First:  Be certain you Create a Time Machine Backup of your Mac, so that way you can have something to restore your Mac from, should anything go wrong with the reconfiguration.