i have assigned ringtones and text tones for certain people. When I set it on my iPad, it changes on my iPhone to a default ring and text tone. If I set it on my iPhone, it changes my iPad back to a default. I have downloaded the purchased tones multiple times. Why am I not able to use the same tones for individuals on my iPad and iPhone at the same time?
Thanks!
Hi there sgkaplan,
If the tones/ringtones are changing unexpectedly on your devices, let’s first ensure you’re following the steps outlined in the ‘Set a ringtone or text tone for a contact’ section here: Use tones and ringtones with your iPhone, iPad, or iPod touch
If these are the steps you are using, are you using the same Apple ID on both devices? Let’s update both devices to the latest version of iOS/iPadOS as well. This shows how: Update your iPhone, iPad, or iPod touch
Cheers!
Hey sgkaplan,
It sounds like this only happens with purchased tones. Right? If you can see the same tones on both devices, these tones should sync, you're right. Since that's not happening, it may be best to contact Apple Support for further help. You can reach out from Get Support or using the direct phone number for your region from Contact Apple for support and service.
Take care.
Hi Ben,
I have set the tones correctly...but once I set it on either device, it defaults to another tone on the other device. I am using the same Apple ID for both. I am not sure I understand why that should be an issue as they are separate devices...shouldn't they be able to sync?
Thanks.
That is correct, Faith. They are purchased tones that have been downloaded on both devices. I will try to contact Apple support directly. Thank you for your assistance.
Ringtone and text tone keeps changing on iPad and iPhone
