I have a MacBook Pro running Mohave 10.14.6. Over the past two months, email has been abruptly disconnected with a box asking if I choose to Ignore or Report the problem to Apple. I have been sending a Report to Apple for months without response. Can you tell me what is causing this and how to resolve the issue?
MacBook Pro 15″, macOS 10.14
ellehykie wrote:
I have a MacBook Pro running Mohave 10.14.6. Over the past two months, email has been abruptly disconnected with a box asking if I choose to Ignore or Report the problem to Apple. I have been sending a Report to Apple for months without response. Can you tell me what is causing this and how to resolve the issue?
Optimum email system? Have you contacted or searched their Support/Help/FAQ/known issues/updates
Sign In to Manage Your Services | Optimum
Optimum Email is Simple, Secure & Mobile
Support for Your TV, Phone, and Internet - Optimum
Optimum email login, settings, speed test, support - ISP ...
4 Ways To Fix Optimum Email Not Working - Internet Access ...
Is this using a browser to access mail..?
A third party mail client..?
or is this using the the built in Mail.app..?
If Mail.app— you can try launch the app holding the Shift key down and compare your results.
no change you can try a Safeboot and compare your results—
SafeBoot How to use safe mode on your Mac - Apple Support
Takes a bit longer to get to the login screen, does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
Login and test. Reboot as normal and test. Caches get rebuilt automatically.
In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
no insight or resolve—
For problem accounts the go to way to sort things out is to delete the account, then add it back.
Remove email accounts in Mail on Mac
Remove email accounts in Mail on Mac - Apple Support
Add email accounts in Mail on Mac - Apple Support
Add email accounts in Mail on Mac - Apple Support
Note—
• IMAP accounts stay on the server, so no local loss, when you re-sync
• POP accounts download and remove from the server—therefor save your inbox/sent box if you want them
• "On My Mac" is just that, local folders you created and moved mail into. So no loss
Mail set up wizard Mail - Official Apple Support
ellehykie wrote:
I have a MacBook Pro running Mohave 10.14.6. Over the past two months, email has been abruptly disconnected with a box asking if I choose to Ignore or Report the problem to Apple. I have been sending a Report to Apple for months without response. Can you tell me what is causing this and how to resolve the issue?
Optimum email system? Have you contacted or searched their Support/Help/FAQ/known issues/updates
Sign In to Manage Your Services | Optimum
Optimum Email is Simple, Secure & Mobile
Support for Your TV, Phone, and Internet - Optimum
Optimum email login, settings, speed test, support - ISP ...
4 Ways To Fix Optimum Email Not Working - Internet Access ...
Is this using a browser to access mail..?
A third party mail client..?
or is this using the the built in Mail.app..?
If Mail.app— you can try launch the app holding the Shift key down and compare your results.
no change you can try a Safeboot and compare your results—
SafeBoot How to use safe mode on your Mac - Apple Support
Takes a bit longer to get to the login screen, does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
Login and test. Reboot as normal and test. Caches get rebuilt automatically.
In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
no insight or resolve—
For problem accounts the go to way to sort things out is to delete the account, then add it back.
Remove email accounts in Mail on Mac
Remove email accounts in Mail on Mac - Apple Support
Add email accounts in Mail on Mac - Apple Support
Add email accounts in Mail on Mac - Apple Support
Note—
• IMAP accounts stay on the server, so no local loss, when you re-sync
• POP accounts download and remove from the server—therefor save your inbox/sent box if you want them
• "On My Mac" is just that, local folders you created and moved mail into. So no loss
Mail set up wizard Mail - Official Apple Support
What is causing repeated abrupt disconnects from my Optimum email system?
