Recovery assistant not working
How do I open my MacBook Pro?
MacBook Pro 13″, macOS 12.3
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User profile for user:
chuckbl
User level:
Community Specialist
Hello alethea230,
Per the related article above you'll need to sign into your Apple ID account in order to move forward with the process of resetting the login password for your MacBook Pro: If you can't reset your Mac login password - Apple Support
If you are facing difficulties signing into your Apple ID, the steps from this resource may help: If you can't connect or sign in to iCloud - Apple Support
Should you still be unable to regain access to your Mac, you'll want to reach out to Apple Support for further assistance: Contact - Official Apple Support
Take care.