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my macbook keeps on freezing and then a black screen comes up:( it also overheats. its currently running on macos monterey. i cant use any apps because it just freezes and this happens:( hoping someone could help
[Image Edited by Moderator to Remove Serial Number]
MacBook Air 13″, macOS 12.2
ysabella257 wrote:
my macbook keeps on freezing and then a black screen comes up:( it also overheats. its currently running on macos monterey. i cant use any apps because it just freezes and this happens:( hoping someone could help
[Image Edited by Moderator to Remove Serial Number]
MacBook Air 13″, macOS 12.2
To trouble shoot further:
see if you can —SafeBoot How to use safe mode on your Mac - Apple Support
Takes a bit longer to get to the login screen, does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
Login and test. Reboot as normal and test. Caches get rebuilt automatically.
In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus
all known to cause issues on the macOS
Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.
If your Mac spontaneously restarts or displays a ... - Apple Support
If your Mac restarted because of a problem - Apple Support
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
ysabella257 wrote:
my macbook keeps on freezing and then a black screen comes up:( it also overheats. its currently running on macos monterey. i cant use any apps because it just freezes and this happens:( hoping someone could help
[Image Edited by Moderator to Remove Serial Number]
MacBook Air 13″, macOS 12.2
To trouble shoot further:
see if you can —SafeBoot How to use safe mode on your Mac - Apple Support
Takes a bit longer to get to the login screen, does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
Login and test. Reboot as normal and test. Caches get rebuilt automatically.
In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus
all known to cause issues on the macOS
Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.
If your Mac spontaneously restarts or displays a ... - Apple Support
If your Mac restarted because of a problem - Apple Support
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
Follow the advise from previous posting First.
Only as Fall Back position
Understand, we are all working Remotely from all around the world. Therefore, we do not have the On-Hands experience the User ( you ) has with this computer.
The next best thing to really having that On-Hands experience would to use the below Application
Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.
The application is free or paid from added features.
Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).
It will take a Snap Shot - both the hardware and software.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )
We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.
macbook early 2015 keeps on freezing & restarting
