You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
my Apple Pencil dropped on the floor and the tip is now broken. I have tried to put another tip on but it will not fit. I think the other tip is broken off down in where a new tip would fit in. is this covered under warranty
As described, having fallen directly onto the tip of your Apple Pencil, the transducer element (that sits immediately under the replaceable tip) may have suffered damage from the impact.
If the metal transducer element is intact, you can try replacing the tip - ensuring that the replacement is screwed snugly into position; you should see a tiny gap, of about the thickness of a sheet of paper, between the tip and pencil body.
If replacing the pencil tip does not resolve this issue, or the tip is not correctly positioned in relation to the pencil body when fitted, then your Pencil is likely to have suffered irreparable damage.
While the standard AppleCare limited warranty does not cover accidental damage, if you have purchased the optional AppleCare+ cover for iPad at the same time as purchasing your ApplePencil, AppleCare+ coverage extends to providing cover for your Pencil - including accidental damage.
As described, having fallen directly onto the tip of your Apple Pencil, the transducer element (that sits immediately under the replaceable tip) may have suffered damage from the impact.
If the metal transducer element is intact, you can try replacing the tip - ensuring that the replacement is screwed snugly into position; you should see a tiny gap, of about the thickness of a sheet of paper, between the tip and pencil body.
If replacing the pencil tip does not resolve this issue, or the tip is not correctly positioned in relation to the pencil body when fitted, then your Pencil is likely to have suffered irreparable damage.
While the standard AppleCare limited warranty does not cover accidental damage, if you have purchased the optional AppleCare+ cover for iPad at the same time as purchasing your ApplePencil, AppleCare+ coverage extends to providing cover for your Pencil - including accidental damage.
Thank you
You’re very welcome.
my Apple Pencil dropped on the floor and the tip is now broken. I have tried to put another tip on but it will not fit. I think the other tip is broken off down in where a new tip would fit in. is this covered under warranty
