You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hi! I have a problem with an iphone x that I inherited from a colleague. He hasn't unlinked his Apple ID from this phone. I can't use it. He won't do it anymore either. What can I do now?

Hi! I have a problem with an iphone x that I inherited from a colleague. He hasn't unlinked his Apple ID from this phone. I can't use it. He won't do it anymore either. What can I do now?

Posted on May 31, 2022 5:18 AM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2022 5:26 AM

Sounds like you’ve encountered Activation Lock.


Until your ex-colleague performs the steps itemized below, the phone will remain unusable to you.


See:

How to remove Activation Lock - Apple Support


and:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support






1 reply

Hi! I have a problem with an iphone x that I inherited from a colleague. He hasn't unlinked his Apple ID from this phone. I can't use it. He won't do it anymore either. What can I do now?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.