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iPhone 13 pro camera telephoto pictures show distortion and lines

A recently purchased iPhone 13 pro does not seem to be functioning correctly for photos or videos when telephoto is used above 2x.


is this a known issue or do I have a defective device?


Screenshot below:


iPhone 13 Pro

Posted on May 31, 2022 2:59 PM

Reply
2 replies

Jun 1, 2022 11:30 AM in response to ajnch

Hi ajnch,


It certainly is odd. However, you'll want to ensure your iOS is fully updated. Update your iPhone, iPad, or iPod touch - Apple Support


If the issue continues, check out and complete the helpful steps here: If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support

Specifically the quoted section below.


"If the camera isn't working


  1. Remove any case, accessory, or film that might block the camera or that places a magnet near the camera.
  2. Test the camera by trying to take a photo.
  3. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens or if the camera lens appears to be misaligned or blocked, contact Apple Support for help with your iPhoneiPad, or iPod touch.
  4. Restart your iPhoneiPad, or iPod touch
  5. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both isn’t working. To switch cameras, tap the rotate button ."


If the issue remains, reach out to Apple Support directly to further assist.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support


Cheers.


iPhone 13 pro camera telephoto pictures show distortion and lines

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