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thirdion1618 Author

Level 1

5 points

Can't update to Monterey 12.4 on MacBook Air M1

I get the following error when updating from 12.4 beta to 12.4 release. I have tried to install in recovery mode and also safe boot, but get same error. Please advice of any possible solutions?

sudo softwareupdate -r -i 

Software Update Tool

Finding available software

Downloading macOS Monterey 12.4

Downloading: 100.00%

Failed to download & prepare update: Error Domain=SUOSUErrorDomain Code=201 
"Failed to personalise the software update. Please try again." 
UserInfo={NSLocalizedRecoverySuggestion=An error occurred while downloading 
the selected updates. Please check your internet connection and try again., 
NSLocalizedDescription=Failed to personalise the software update. 
Please try again., NSUnderlyingError=0x60000335c420 
{Error Domain=SUMacControllerError Code=7723 
"[SUMacControllerErrorPreflightPersonalizeFailed=7723] Failed to perform 
PreflightPersonalize operation: 
[MobileSoftwareUpdateErrorDomain(MSU):MSU_ERR_PERSONALIZATION_FAILURE(2)]" 
UserInfo={NSLocalizedDescription=Failed to personalise the software update. 
Please try again., SUMacControllerErrorIndicationsMask=0, 
NSDebugDescription=[SUMacControllerErrorPreflightPersonalizeFailed=7723] 
Failed to perform PreflightPersonalize operation: 
[MobileSoftwareUpdateErrorDomain(MSU):MSU_ERR_PERSONALIZATION_FAILURE(2)], 
NSUnderlyingError=0x60000335c570 {Error Domain=MobileSoftwareUpdateErrorDomain 
Code=2 "could not obtain device identity information through SFR installer" 
UserInfo={NSLocalizedDescription=could not obtain device identity information 
through SFR installer, target_update=21F79}}}}}

Posted on May 31, 2022 10:36 PM

Best reply

leroydouglas

Community+ 2024

Level 10

184,080 points

Posted on Jun 1, 2022 6:51 AM

thirdion1618 wrote:

I get the following error when updating from 12.4 beta to 12.4 release. I have tried to install in recovery mode and also safe boot, but get same error. Please advice of any possible solutions?

P. Phillips wrote:

Would UnEnrolling from Beta Testing be needed before moving to Publicly Released versions.?

Unenroll Your Devices

https://beta.apple.com/sp/betaprogram/unenroll#macos

revert and Restore Shipping Software:

https://beta.apple.com/sp/betaprogram/restore#macos

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Can't update to Monterey 12.4 on MacBook Air M1

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