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My iPhone 12 is frozen. I am unable to shut it down. There is a message that says: Enter the password for "IP Edge" and then a box to enter a password and below it a choice oc Cancel or Join. I am unable to cancel.

How do I get this message off of my phone and unfreeze it?

iPhone 12, iOS 15

Posted on May 31, 2022 9:18 PM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2022 9:19 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

1 reply
Question marked as Top-ranking reply

May 31, 2022 9:19 PM in response to ChefBRW

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

My iPhone 12 is frozen. I am unable to shut it down. There is a message that says: Enter the password for "IP Edge" and then a box to enter a password and below it a choice oc Cancel or Join. I am unable to cancel.

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