How do I prevent emails from a trusted sender from going into the junk mail folder?

BillInMunich wrote:

I guess you must be right. How is that possible? And how do I overcome the problem?

Typically you can sign in to your mail account using a browser— and make changes to your server side spam filter/ make changes to your white list, etc... if that is your issue.

if in doubt talk to your email provider support.

Can you make sure that ****@icloud.com goes straight through to Inboxes in future?

There is certainly no way any of us here could make that happen.

I don't even think Apple can ensure that happens.

Apple doesn't control the intervening mail exchangers that your messages might pass through on the way to the recipient. email is not point to point. It can propagate through various email servers attached to the internet before it arrives at the destination server. All of those intervening email servers could decide your message is spam and mark it as such.

The recipient's email client determines what to do if it finds X-SPAM headers in the email. You can disable trusting X-SPAM headers in Mail's Junk Preferences, "Trust Junk mail headers in messages."

The next time the emails end up in the Junk folder select them and use the "Not Junk" button in the toolbar:

Do the each time you find one and it should recognize the sender as not junk.

BillInMunich wrote:

How do I prevent emails from a trusted sender from going into the junk mail folder? I've even made this sender a VIP but their emails keep being treated as junk!

Try turning off Junk and compare your results...

turn it off in Mail>Preferences.

If Junk mail is not working for you as expected—

If junk mail filters aren’t working in Mail on Mac - Apple Support

Change Junk Mail preferences in Mail on Mac - Apple Support

Reduce junk mail in Mail on Mac - Apple Support

Mail advanced junk mail settings on Mac - Apple Support

Change Junk Mail Advanced settings in Mail on Mac - Apple Support

Identify and filter junk mail in iCloud - Apple Support

Identify and filter junk mail in iCloud - Apple Support

Manage junk mail in Mail on iCloud.com

Manage junk mail in Mail on iCloud.com - Apple Support

If Junk mail is not working for you as expected

You have the option of installing a third party spam filter. ex.

https://c-command.com/spamsieve/

Try the following;

1 - create a mailbox named for the trusted sender.

1 - create a rule to send emails from the trusted sender to that mailbox.

2 - create a smart mailbox with this criteria:

The emails from the sender and all new emails will show up in that smart mailbox. Once read the emails will be removed from the smart mailbox.

That should send the trusted sender's emails to their mailbox before the Junk algorithm gets its hand on them.

I guess the way to check would be to keep Mail closed for a while, and access your email through the web portal for your email account. If you find the things in your Spam folder, it is your email provider. See leroydouglas’ post for suggestions

Thank you for your reply. Is there any phrase I can use in a subject heading which would indicate the content is not Junk? I don't want to receive Junk so I don't want to say 'Trust Junk mail headers in messages'. I want to convey "This email is personal correspondence and not Junk'. ! Has no one had this problem before?

I turned off junk filtering altogether. However, this has had no impact on the one VIP sender I was most puzzled by. His emails continue to go straight to Junk! Unbelievable.

Perhaps your email provider is moving them there before you even receive them.

I can't get an answer to my problem about my own emails being classified as Junk email in recipients' mail boxes. When I use my icloud address I am told that my emails are filtered into their Spam/Junk folders. I think this problem arose this summer when I was told that I had run out of icloud storage. I paid for more storage, but I have had this problem since which has only been discovered gradually when the recipients finally check their Junk folders! Can you make sure that ****@icloud.com goes straight through to Inboxes in future?

[Email Edited by Moderator]