tried to open email this afternoon, app opened then immediately closed with an error message

Tried to open mail on my IMAC this afternoon and momentarily saw the mail then immediately it closed with and error message"Mail quit unexpectedly" IMAC running 10.11.6

iMac, OS X 10.11

Posted on Jun 2, 2022 4:33 PM

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Question marked as Top-ranking reply

Posted on Jun 2, 2022 5:13 PM

Did you try a second or third time?

Did you reboot and try it again?


If you did and it still crashes give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


3 replies
Question marked as Top-ranking reply

Jun 2, 2022 5:13 PM in response to cmjohnson40

Did you try a second or third time?

Did you reboot and try it again?


If you did and it still crashes give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


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tried to open email this afternoon, app opened then immediately closed with an error message

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