Hi chrisohara021,
Re: Has anyone encountered this?
Haven't noticed any others sharing this situation, but that doesn't mean others don't.
Wondering if it might help to check some of Siri's iPhone settings.
Eg:
"By default, Siri won't respond when your device is face down or covered,
unless you go to Settings > Accessibility > Siri and turn on Always Listen for "Hey Siri."
You might need to check that setting is turned on?
Above is from Apple Support's article, (link below) which contains more tips:
If "Hey Siri" isn't working on your iPhone or iPad - Apple Support
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Also
Use accessibility features with Siri on iPhone - Apple Support
says:
"Control voice feedback for Siri
- Go to Settings > Accessibility > Siri.
- Choose Don’t Speak in Silent Mode, Only Speak with Hey Siri, or Always Speak Responses."
Again, there are more tips in the complete article (link above)
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If you would like more help in getting Siri working as expected,
You might want to reach out to Apple's Accessibility Support Team.
There is a "Get Support" link at the bottom of their webpage (link below):
Accessibility Support - Official Apple Support
Or
See a list of Apple support and service phone numbers around the world:
Contact Apple for support and service - Apple Support
All the best :-)