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Level 1

4 points

iCloud Storage

My phone asks me to upgrade my storage & when I do the payment has gone through but my storage is still the same. How do I get what I paid for?

iPhone 11, iOS 15

Posted on Jun 3, 2022 6:59 AM

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Level 10

209,061 points

Posted on Jun 4, 2022 5:33 AM

Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support

Or -> Contact Apple Support -> Get Support (apple.com)

We are also users of Apple products & services like you.

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5 replies

Top-ranking reply

Level 10

209,061 points

Jun 4, 2022 5:33 AM in response to MissE27

Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support

Or -> Contact Apple Support -> Get Support (apple.com)

We are also users of Apple products & services like you.

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Level 10

209,061 points

Jun 3, 2022 1:07 PM in response to MissE27

Check -> Go to -> Settings -> your name -> iCloud -> if you see 50 GB (or 200 GB or 2 TB) then you have an iCloud subscription.

If you have an iCloud subscription, you will receive a monthly bill from Apple, check your email box.

You pay monthly for iCloud storage.

If you have upgraded iCloud storage, it would take 1 to 2 business days.

Once your request for iCloud+ has been activated, you should receive an invoice in your email box.

See -> How to use iCloud on iPhone

How to use iCloud on iPhone – Apple Support (UK)

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Level 10

209,061 points

Jun 4, 2022 1:24 AM in response to MissE27

I never received an invoice in my email but it’s charged me 3 times but it’s still showing 5gb.

Once more 👉 If you have upgraded iCloud storage, it would take 1 to 2 business days.

Once your request for iCloud+ has been activated, you should receive an invoice in your email box.

See also the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed - Apple Support

Identify legitimate emails from the App Store or iTunes Store

Identify legitimate emails from the App Store or iTunes Store - Apple Support

Get more help:

Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support

Contact Apple Support -> Get Support (apple.com)

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Level 1

4 points

Jun 3, 2022 6:13 PM in response to Raicya

I never received an invoice in my email but it’s charged me 3 times but it’s still showing 5gb.

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Level 1

4 points

Jun 4, 2022 5:30 AM in response to Raicya

Again, even after the 1-2 business days - it does not change. This has gone on for 2 weeks of waiting for the 5gb to change to the upgrade I was charged for 3 times. It’s still the same!

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iCloud Storage

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