Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

zzlat Author

Level 1

9 points

Phone number can't be added to Apple ID / verification calls/codes not received (eSIM)

Hi,

I am unable to add my phone number in my AppleID so that I can use for FaceTime & iMessage on my iPhone 13 Pro Max (EU version), because I am not receiving the verification codes and calls. I tried with another phone number which is on the same telecom operator, and the codes are being received.

Could it be the case that because I'm using and eSIM, the SMSC is not set up correctly?
Is there a secret menu / code where I can enter and manually input the SMS Center phone number? (*#5005*7672# doesn't work on iOS 15.5)

Thanks!

iPhone 13 Pro Max

Posted on Jun 4, 2022 3:59 AM

Top-ranking reply

Eric Root

Level 10

684,657 points

Posted on Jun 4, 2022 8:40 AM

See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.

Verification code - how to get one and sign in with two-factor authentication. *

If you can get a code and sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.

Apple ID - Manage

View in context

Phone number can't be added to Apple ID / verification calls/codes not received (eSIM)

Similar questions