I have spa on my iPhone that froze after the 15.5 update. I can’t answer my phone or see/respond to text messages. Is anyone else experiencing this problem?

My apps froze after last update. I have turned the phone off and back on several times, but nothing is working to fix. Can an update be undone?

iPhone 7 Plus, iOS 12

Posted on Jun 4, 2022 9:12 AM

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Question marked as Top-ranking reply

Posted on Jun 4, 2022 9:25 AM

If you already tried (to no avail) also a "forced restart" of your iPhone as per these instructions:--> Force restart iPhone – Apple Support, something could have gone wrong during the latest update procedure.


I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).


Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Jun 4, 2022 9:25 AM in response to lesa1963

If you already tried (to no avail) also a "forced restart" of your iPhone as per these instructions:--> Force restart iPhone – Apple Support, something could have gone wrong during the latest update procedure.


I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).


Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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I have spa on my iPhone that froze after the 15.5 update. I can’t answer my phone or see/respond to text messages. Is anyone else experiencing this problem?

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