activation lock removal

The previous owner needs to go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.

Turn off Activation Lock - Apple Support.   *

Remove Activation Lock on the device.

Follow the onscreen steps to enter the Apple ID and password you used to set up your device or your device passcode.

Learn how to find your Apple ID or reset your Apple ID password.

Remove Activation Lock on the web if a device is offline.

1. Go to www.iCloud.com/find.
2. Sign in with your Apple ID and password.
3. At the top, click All Devices.
4. Select the device that you want to remove from iCloud.
5. Click Remove from Account.

Start a support request.

If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request. 