Can’t make recovery key

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Can’t make recovery key

Every time I try to set up a recovery key for iCloud it says that the recovery key I enter is incorrect. I even tried starting with a new recovery key and it still wouldn’t work. Does anyone know why this would be happening or a way to fix it?

iPhone 12, iOS 15

Posted on Jun 4, 2022 4:03 PM

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Answer 1

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JessS19

Community Specialist

Jun 5, 2022 1:43 PM in response to BCM2217

Greetings, BCM2217.

Be sure that you are following these steps to create a recovery key:

"Generate a recovery key

You can generate a new recovery key from Settings or System Preferences on a trusted device signed in with your Apple ID.

On your iPhone, iPad, or iPod touch

Go to Settings > [your name] > Password & Security. You might need to enter your Apple ID password.
Tap Recovery Key.
Slide to turn on Recovery Key.
Tap Use Recovery Key and enter your device passcode.
Write down your recovery key and keep it in a safe place.
Confirm your recovery key by entering it on the next screen.

On your Mac

Go to System Preferences > Apple ID > Account Details. You might need to enter your Apple ID password.
Click Security.
In the Recovery Key section, click Turn On.
Click Use Recovery Key.
Write down your recovery key and keep it in a safe place.
Click Continue.
Confirm your recovery key by entering it on the next screen.

If you can't create a recovery key on your Mac, use an iPhone, iPad, or iPod touch instead. " How to generate a recovery key

If you are still unsuccessful, try using another device to create the key.

We hope this helps!

Sincerely.

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Can’t make recovery key

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