screen locked; don't know password

On a new computer: the screen is locked and I don't know password. I did not create one.

iMac 24″, macOS 11.6

Posted on Jun 4, 2022 9:17 PM

Reply

Similar questions

Unlock screen lost password Need simple way to unlock screen on iMac desktop.
664 1
Forgotten start up password Hi all just trying to log into new laptop.. I’ve forgotten the screen password which I stupidly changed. The computer isn’t connected to the internet - didn’t get that far.. Now can try to reset password but it says it needs to be connected to the internet…help!
685 2
Lock screen macbook I just erased the information on the computer and i install macOs sierra again but when its install i came across this screen.What i need to do now.i know my password but doesnt accept it.Can you please help me with this problem.
364 1

1 reply

Jun 4, 2022 9:32 PM in response to clardina

A new computer should never be locked unless it’s possibly stolen.

Return it for a full refund A.S.A.P.

Please consider trusting your purchase from an Apple retail store.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

screen locked; don't know password

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up