Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my apple id has been signed out after update and the previous owner's details are now signed in. I need the device

my apple id has been signed out after update and the previous owner's details are now signed in. I need the device

iPhone X

Posted on Jun 5, 2022 4:48 AM

Reply
Question marked as Best reply

Posted on Jun 5, 2022 4:56 AM

You'll need to contact the previous owner, only they can unlock the device.

3 replies

my apple id has been signed out after update and the previous owner's details are now signed in. I need the device

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.