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waratchaya80 Author

Level 1

5 points

My lost phone has disappeared from FindMy

Dear all,

My phone got stolen and I have already set the lost mode. After that, I changed my apple password and chose the “sign out from all devices” option. Today, I just got an alert message telling me my lost phone was switched on at a location provided by a link. Yet, that link is broken (not found 404), so I cannot get access to that location. And my lost phone has disappeared from Findmy as well, so I cannot erase that lost device.

Could anyone please suggest what I should do with this situation? Also, is the reason why my lost phone disappears from findmy because I changed the password?

Best wishes

Posted on Jun 5, 2022 9:20 AM

Top-ranking reply

FoxFifth

Level 10

472,155 points

Posted on Jun 5, 2022 9:26 AM

It is common for thieves to send an alert message pretending to be Apple. When you respond to that message if you enter your password, the thieves then have access to your Apple ID. If you did that, you should immediately change your Apple ID password. See: Change your Apple ID password - Apple Support

and If you think your Apple ID has been compromised - Apple Support

and If Find My iPhone or Find My iPad isn't enabled on your missing device - Apple Support

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My lost phone has disappeared from FindMy

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