Starting in May my Listen Now page in Apple Music no longer loads and personal radio station rarely works past a few songs. I just get an error stating “An error occurred - try again” which does nothing when clicked on. I have tried all recommended steps with no resolution. Was one of my favourite features of Apple Music so frustrating it doesn’t seem to work and so many are having same issue.
iPhone 12, iOS 15
Penny2019,
While you haven't mentioned what steps you've completed, if you haven't already try signing out of Apple Music and then signing back in.
Keep in mind, this will remove any songs made available for offline play, and you’ll need to download them again then when you log back in.
To sign out, navigate to Settings > [Your Name] > Media & Purchases > Sign Out.
Once you’ve signed back in, turn on Sync Library:
Turn on Sync Library with Apple Music
You can also turn on the automatic download option to quickly download content when added to your library.
Songs you add are automatically downloaded to iPhone."
You can find that information here: Add music to iPhone and listen offline - Apple Support
If the issue continues, or again if you've already attempted that step, reach out to Apple Support directly to further assist.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Cheers!
Penny2019,
While you haven't mentioned what steps you've completed, if you haven't already try signing out of Apple Music and then signing back in.
Keep in mind, this will remove any songs made available for offline play, and you’ll need to download them again then when you log back in.
To sign out, navigate to Settings > [Your Name] > Media & Purchases > Sign Out.
Once you’ve signed back in, turn on Sync Library:
Turn on Sync Library with Apple Music
You can also turn on the automatic download option to quickly download content when added to your library.
Songs you add are automatically downloaded to iPhone."
You can find that information here: Add music to iPhone and listen offline - Apple Support
If the issue continues, or again if you've already attempted that step, reach out to Apple Support directly to further assist.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Cheers!
Hello Penny2019,
It sounds like your "Listen Now" page and your personal radio station are no longer working as expected, and you receive an error message when you try to listen to them.
First, check to see that your iPhone is fully updated: How to update to iOS 15 or iPadOS 15 - Official Apple Support
Also, check to see if this happens when using Wi-Fi as well as cellular data. This will help rule out any network-related issues.
Check for any restrictions that you might have set up under Settings > Screen Time > Content & Privacy Restrictions. If you have any set up, turn those restrictions off for now.
Finally, check out this article to make sure you've been able to select music that you love: See recommended music on iPhone - Apple Support
Take care.
None of those things are resolving the issue. From other posts it appears this is a very common issue in Apple Music since around mid-April, which is in line with when my issue began as well. It really seems to be an Apple issue?
Apple Music Listen Now not loading
