You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: JWoodsy1973
JWoodsy1973 Author
User level: Level 1
5 points

Attachments not opening on Mail for Mac

When I receive an attachment in an email I am unable to open directly from Mail app on my iMac but have to save the file first & then open from the saved file. This has only started happening in last week or so but was able to open directly from Mail previously.


I am using Mac OS 11.6.6 & receive the following message when trying to 9o9prn the attachments:

I obviously don't want to have to follow this process every time I need to open an attachment &, once the file is downloaded it opens anyway so the above message isn't accurate.


I really hope someone has a fix for this & I thank you in advance.


Regards

Jason

iMac 27″, macOS 11.6

Posted on Jun 6, 2022 6:42 PM

Reply
Question marked as Top-ranking reply
User profile for user: Chris_V89
Chris_V89
User level: Community Specialist

Posted on Jun 7, 2022 12:51 PM

Hey there JWoodsy1973,


Thanks for reaching out to the Apple Support Communities. If getting this error when trying to open and view a PDF attachment, it's possible that this PDF may have been locked by the previous person who created the PDF.


For more details, check out the following resources below:



If this continues to occur, we'd recommend reaching out to the person who sent you the PDF to ensure that the document is not locked or password-protected before sending it to you.


We hope that's able to help.


Take care!


View in context

Similar questions

7 replies
Question marked as Top-ranking reply
User profile for user: Chris_V89
Chris_V89
User level: Community Specialist

Jun 7, 2022 12:51 PM in response to JWoodsy1973

Hey there JWoodsy1973,


Thanks for reaching out to the Apple Support Communities. If getting this error when trying to open and view a PDF attachment, it's possible that this PDF may have been locked by the previous person who created the PDF.


For more details, check out the following resources below:



If this continues to occur, we'd recommend reaching out to the person who sent you the PDF to ensure that the document is not locked or password-protected before sending it to you.


We hope that's able to help.


Take care!


Reply
User profile for user: Diana_HT
Diana_HT
User level: Level 1
16 points

Jun 13, 2022 1:00 AM in response to Chris_V89

I have been having this issue for about a week too - no attachments open from Mail on my iMac running Monterey & Mail version 14.0. It would be great to see an update on why this is happening.


This is my personal iMac which is an older 27-inch late 2014 model.

It's running Big Sur - Version 11.6.6

Mail version 14.0

I do not have the same issues with my work MacBook Pro - which is a 2020 model running Monterey Version 12.4. Everything still works. Mail version 16.0


Thanks!

Diana

Reply
User profile for user: Vero_F1
Vero_F1
User level: Community Specialist

Jun 7, 2022 4:52 PM in response to JWoodsy1973

Hi JWoodsy1973,


A troubleshooting step you can try is to boot into safe mode as it can can help you identify whether issues you’re experiencing are caused by software that loads as your Mac starts up and perform a basic check of your startup disk. To do so, follow How to use safe mode on your Mac. If it works in safe mode, restart your Mac and see if it works outside of safe mode.


Best regards.

Reply

Attachments not opening on Mail for Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up