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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
All of a sudden my Face ID will not work and I cannot set it up either. It keeps telling me to move my face or lower the phone but it won’t capture my image. My face ID was working just fine but all of a sudden it just stopped.
See this support article:--> If Face ID isn't working on your iPhone or iPad Pro - Apple Support
and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If, after performing all the steps provided in the above support articles, the issue persists, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple - Find Locations - Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
See this support article:--> If Face ID isn't working on your iPhone or iPad Pro - Apple Support
and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If, after performing all the steps provided in the above support articles, the issue persists, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple - Find Locations - Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
My Face ID won’t set up. It keeps telling me to lower my phone or get face in the box but it is.
